General FAQs
What is a fee-free broker?
A fee-free broker, like Acura Mortgage & Life, does not charge you a direct fee for our advice or service. Instead, we are paid by the mortgage lender once your mortgage completes.
How does whole-of-market advice work?
We compare thousands of products from a comprehensive range of lenders across the UK. This ensures we can find the optimal mortgage fit for your specific needs, rather than being limited to one bank's criteria.
What are the typical mortgage process steps?
The journey typically involves four key stages: an initial Enquiry to understand your goals, defining an Expert Strategy, submitting your Application, and finally reaching Mortgage Completion.
How long is a mortgage offer valid?
Mortgage offers are usually valid for between 3 and 6 months from the date of issue. This is always subject to lender criteria and your circumstances remaining the same.
Can you help with bad credit or complex income?
Yes, we help clients with various backgrounds. We will aim to assess your situation thoroughly and find suitable options subject to lender criteria and individual circumstances. *the interest rate is likely to be higher and the application process may be more complex.
How are you paid if you don't charge me?
We receive a procuration fee directly from the lender when your mortgage completes. This allows us to provide professional, whole-of-market advice at no cost to you.
Specific Scenarios
First-time buyer options?
We'll aim to find the best rates for those stepping onto the ladder, assessing individual circumstances to define the most suitable route forward.
Remortgaging benefits?
We'll assess if moving lenders can reduce your monthly costs or release equity, subject to the specific criteria of the new mortgage provider.
Buy to let criteria?
We’ll aim to guide you through required deposits and rental coverage. Criteria are subject to lender assessment and your specific investment goals.
What protection do I need?
We provide advice on Life Insurance, Critical Illness cover, and Income Protection. We’ll assess your needs to help safeguard your family’s future.
How to book an appointment?
We offer video, phone, or in-person meetings with evening and weekend availability to suit your schedule. Use our booking tool to arrange a slot.
Your home/property may be repossessed if you do not keep up repayments on your mortgage.
As with all insurance policies, conditions and exclusions will apply.